Contact

Questions about how to use the balm stick, an order that has not arrived, or something that did not work the way you expected — send a message and a person will answer.

Before you write

Most questions are already answered on the FAQ page, and shipping timings are on the Shipping page. If your question is about a specific order, include the order number and it will be sorted out faster.

A note on skin concerns

We can tell you how the balm stick works and how to apply it. We cannot diagnose skin conditions, treat allergies, or advise on medical skin issues. For anything like that, please speak to a dermatologist or do a patch test first — we will always say so rather than guess.